Refund & Return Policy

Title: Return & Exchange Policy – CeraVe Pakistan"

At CeraVe Pakistan, customer satisfaction is our top priority. We strive to ensure that every order is delivered correctly and on time. However, if there is an issue with your order, we’re here to help.

🔁 Return Policy

We offer returns under the following conditions:

  • Eligibility: Returns are accepted only if:

    • The product is damaged, defective, or incorrect.

    • The return request is made within 7 days of delivery.

  • Condition: Products must be unopened, unused, and in their original packaging.

  • Proof Required: You must provide a photo or video showing the issue for verification.

📝 Note: Due to hygiene and safety concerns, used or opened skincare products cannot be returned.

🔄 Exchange Policy

You may request an exchange if:

  • You received a wrong item.

  • You want to exchange an unopened product for another (additional delivery charges may apply).

📦 Exchanges must be initiated within 7 days of receiving your order.

🚚 Return & Exchange Process

  1. Contact Us via WhatsApp at +92 311 4034219 within 3 days of delivery.

  2. Share your Order Number, product images, and the reason for return or exchange.

  3. Once approved, ship the product back to our address (shipping costs are borne by the customer unless it was our mistake).

  4. After inspection, your exchange will be sent or a refund will be processed.

💳 Refund Policy

  • Refunds are only issued in case of damaged or incorrect products.

  • Refunds are processed within 5-7 working days after we receive and verify the returned item.

  • Refunds are sent via bank transfer or Easypaisa/JazzCash.

❗ Important Notes

  • We do not accept returns based on personal disliking.

  • Sale items and promotional bundles are non-refundable and non-exchangeable.

For further assistance, please contact us at:

📞 Phone / WhatsApp: +92 311 4034219
📍 Address: 46-B, Park View City, Multan Road, Lahore
📧 Email: info@ceraveshop.pk